ServiceNow has eliminated several hundred positions as part of a global restructuring, even as the company accelerates recruitment for artificial intelligence roles. The software firm confirmed the workforce reductions but declined to provide exact figures, describing the cuts as affecting a “low single-digit” percentage of its workforce. CEO Bill McDermott had previously indicated that headcount would remain broadly flat through 2026, allowing the company to trim certain roles while adding AI-focused talent.
At the end of 2025, ServiceNow employed 29,187 full-time workers, with 14,601 in the United States and 14,586 overseas. The company has not disclosed how the latest layoffs are distributed between domestic and international operations. ServiceNow said the reductions occurred over several months rather than as a single, sweeping announcement, and it has not released a detailed schedule of affected offices or teams.
Some employees described receiving sudden separation notices with little warning. One Reddit user reported that a notice arrived in a personal email account at 6:53 a.m., with July 28 listed as the final working day and September 28 as the formal termination date. Another employee in Dublin recounted a morning call about possible layoffs during which organizers disabled cameras and audio and hid the attendance list. A consultation period was promised, with more details to follow by email. ServiceNow has not publicly confirmed these individual accounts.
Other unverified claims on Reddit suggested that the layoffs could eventually affect around 3,000 workers globally, with teams in India facing early action. ServiceNow has not confirmed that figure.
The restructuring comes as ServiceNow shifts its hiring focus toward AI-related skills. The company recently raised its annual subscription revenue forecast after stronger demand for AI-based software. Second-quarter subscription revenue reached $3.88 billion, and adjusted earnings came in at 90 cents per share, meeting or exceeding market expectations.
ServiceNow’s cuts are part of a broader trend in the technology industry. Layoffs.fyi has tracked more than 120,000 job losses in 2026, with companies citing restructuring, cost controls, changing demand, and AI investment as reasons for workforce reductions.
ServiceNow has not provided a full breakdown by country, department, or seniority level, nor has it released detailed severance terms for all affected workers. In some regions, employees may enter consultation processes before final decisions are made. The company continues to hire for selected roles while reducing positions in other business areas.
Leave a Reply