8×8 is a cloud communications company that provides unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions. The platform combines voice, video, chat, and contact center capabilities with AI-powered tools, CPaaS APIs, and global messaging to help businesses improve collaboration, simplify operations, and deliver secure, scalable customer engagements worldwide.
About 8×8
The 8×8 platform redefines business communication by merging innovative features, intelligent capabilities, and a complete cloud solution. With advanced analytics, AI-driven insights, and real-time collaboration tools, 8×8 helps organizations connect their teams and customers seamlessly. The company’s services support customer service teams and internal workflows, enabling businesses to operate with greater flexibility, efficiency, and competitiveness in a digital-first market.
8×8 serves multiple industries with a secure and reliable platform designed to deliver exceptional customer experiences.
Products and Services
8×8 offers a comprehensive cloud platform that includes:
- AI-powered contact center solutions
- Unified communications for voice, video, and chat
- Microsoft Teams integration
- CPaaS APIs
- Global messaging and analytics
- Workforce engagement tools
Core Leadership Team
The leadership team at 8×8 oversees the company’s product innovation, global operations, and go-to-market strategy, with experience across cloud communications, enterprise software, and customer experience technologies.
Revenue Streams
8×8 generates revenue primarily through subscription-based UCaaS and CCaaS services. This is supplemented by usage-based CPaaS fees, AI-driven tools, contact center solutions, hardware sales, and professional implementation and support services.
B2B Client Segments and Target Market
8×8 supports a global customer base across cloud communications, AI contact centers, collaboration tools, CPaaS APIs, and Microsoft Teams integration. The company targets enterprises and mid-sized businesses across industries that need complete communication and customer engagement solutions.
Geographically, 8×8 operates worldwide, with strong presence in the United States, the United Kingdom, Australia, and Asia, supporting international teamwork and customer engagement.
Summary
8×8 is positioned as a unified, AI-powered communication and customer engagement platform for modern businesses. Its combination of UCaaS, CCaaS, CPaaS APIs, and global messaging makes it a flexible option for organizations looking to modernize their communications and deliver personalized customer experiences at scale.