Tag: CPaaS

  • 8×8: Unified AI-Powered Cloud Communications and Customer Engagement Platform

    8×8: Unified AI-Powered Cloud Communications and Customer Engagement Platform

    8×8 is a cloud communications company that provides unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions. The platform combines voice, video, chat, and contact center capabilities with AI-powered tools, CPaaS APIs, and global messaging to help businesses improve collaboration, simplify operations, and deliver secure, scalable customer engagements worldwide.

    About 8×8

    The 8×8 platform redefines business communication by merging innovative features, intelligent capabilities, and a complete cloud solution. With advanced analytics, AI-driven insights, and real-time collaboration tools, 8×8 helps organizations connect their teams and customers seamlessly. The company’s services support customer service teams and internal workflows, enabling businesses to operate with greater flexibility, efficiency, and competitiveness in a digital-first market.

    8×8 serves multiple industries with a secure and reliable platform designed to deliver exceptional customer experiences.

    Products and Services

    8×8 offers a comprehensive cloud platform that includes:

    • AI-powered contact center solutions
    • Unified communications for voice, video, and chat
    • Microsoft Teams integration
    • CPaaS APIs
    • Global messaging and analytics
    • Workforce engagement tools

    Core Leadership Team

    The leadership team at 8×8 oversees the company’s product innovation, global operations, and go-to-market strategy, with experience across cloud communications, enterprise software, and customer experience technologies.

    Revenue Streams

    8×8 generates revenue primarily through subscription-based UCaaS and CCaaS services. This is supplemented by usage-based CPaaS fees, AI-driven tools, contact center solutions, hardware sales, and professional implementation and support services.

    B2B Client Segments and Target Market

    8×8 supports a global customer base across cloud communications, AI contact centers, collaboration tools, CPaaS APIs, and Microsoft Teams integration. The company targets enterprises and mid-sized businesses across industries that need complete communication and customer engagement solutions.

    Geographically, 8×8 operates worldwide, with strong presence in the United States, the United Kingdom, Australia, and Asia, supporting international teamwork and customer engagement.

    Summary

    8×8 is positioned as a unified, AI-powered communication and customer engagement platform for modern businesses. Its combination of UCaaS, CCaaS, CPaaS APIs, and global messaging makes it a flexible option for organizations looking to modernize their communications and deliver personalized customer experiences at scale.

  • Truecaller and Route Mobile Join Forces to Expand Global Business Messaging with Rich Media

    Truecaller and Route Mobile Join Forces to Expand Global Business Messaging with Rich Media

    Truecaller, the leading global communications platform, has announced a strategic partnership with Route Mobile, a Proximus Global company and a leading provider of cloud communications and digital engagement solutions, to expand the reach of its Business Messaging platform. The collaboration aims to help enterprises connect more effectively with their customers through interactive and trusted messaging.

    As part of the partnership, Route Mobile will enable access to Truecaller Business Messaging, empowering enterprises to deliver secure, reliable, and trusted communication at scale. Communication is at the core of every business, and this collaboration aims to make customer interactions more seamless, secure, and effective.

    Priyam Bose, Global Head, GTM, Truecaller, said: “This partnership marks a significant step in expanding our global footprint by enabling more businesses to connect with their customers through trusted and highly contextual messaging. It will help drive broader platform adoption and create new strategic opportunities to better serve enterprise customers through Route Mobile’s extensive and well-established global network.”

    Tushar Agnihotri, CEO, Route Mobile, said: “We are delighted to partner with Truecaller to bring advanced business messaging solutions to enterprises globally. By combining our robust CPaaS infrastructure with Truecaller’s extensive user reach and rich media messaging, we are enabling brands to communicate more effectively, build trusted interactions, and engage customers in a more meaningful way. This collaboration supports secure, reliable communication at scale, helping businesses strengthen customer engagement and improve campaign effectiveness.”

    The partnership aims to enhance user engagement by enabling businesses to reach more than 500 million monthly active users globally on Truecaller with contextual, immersive, rich-media messages that seamlessly integrate images, documents, and videos.

    The platform offers both one-way and two-way communication capabilities, with a broad range of functionalities, including verified business messaging, hyperlinks for actionability, smart-priority sticky notifications, and read receipts. These capabilities are designed to help businesses improve customer interactions and engagement.

    About Truecaller

    Truecaller is an essential part of everyday communication for over 500 million active users worldwide, with more than one billion downloads since launch and 68 billion spam and fraud calls identified in 2025 alone. The company is headquartered in Stockholm and has been publicly listed on Nasdaq Stockholm since October 2021.

    About Proximus Global

    Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect, and engage everyone, everywhere. For more information, visit https://www.proximusglobal.com.