Tag: operational excellence

  • Ishan Technologies Names Saibal Roy as COO to Drive Operational Excellence and Enterprise Growth

    Ishan Technologies Names Saibal Roy as COO to Drive Operational Excellence and Enterprise Growth

    Ishan Technologies, a leading pan-India ICT and digital infrastructure provider, has appointed Mr. Saibal Roy as its Chief Operating Officer. The move strengthens the company’s leadership as it expands its digital infrastructure capabilities and enhances operational excellence.

    About Saibal Roy

    Mr. Roy is a seasoned enterprise leader with over three decades of experience in India’s ICT and telecommunications industry. He has led large-scale businesses, developed successful go-to-market strategies, and built high-performing teams across complex and competitive markets.

    During his nearly 14-year tenure at Bharti Airtel, he held leadership roles across Government Business, Enterprise Business, and Carrier Wholesale, driving sustained growth in each segment. Prior to joining Ishan Technologies, he served as India Vertical Head for Manufacturing, Retail, and Distribution at ServiceNow India. His career also includes leadership positions at Tata Communications, HFCL, and Tulip Telecom, giving him deep expertise in enterprise connectivity, digital transformation, and customer-centric growth. He holds a bachelor’s degree in Electronics Engineering and is an alumnus of ISB Hyderabad and INSEAD Fontainebleau.

    Leadership Perspectives

    Commenting on the appointment, Mrs. Purvi Kotecha, Director of Ishan Technologies, said: “Over the past 25 years, we have built a business that our customers trust. As we continue to grow, strengthening our operational capabilities becomes increasingly important. Saibal brings extensive leadership experience, a deep understanding of the enterprise technology landscape, and a proven ability to build scalable organisations. We are confident that his expertise will play a significant role in supporting Ishan Technologies’ next phase of growth.”

    Mr. Saibal Roy, Chief Operating Officer, Ishan Technologies, added: “Ishan Technologies has built a strong reputation through its customer-first approach, robust digital infrastructure, and deep market understanding. I look forward to working with the team to further strengthen operational excellence and build capabilities that support the company’s long-term growth ambitions.”

    About Ishan Technologies

    Founded in 2000, Ishan Technologies is a leading ICT company with a strong pan-India presence, enabling organisations to build and scale digital infrastructure for the AI era. The company delivers integrated solutions across network connectivity, data centre services, cloud, and AI-ready digital platforms, serving enterprises, government institutions, and retail customers. With over 25 years of expertise, Ishan Technologies is committed to building secure, scalable, and sovereign digital ecosystems that power India’s next phase of digital and AI growth.

    For more information, visit: www.ishantechnologies.com

  • McKinsey Study Finds Scaling AI Across Functions Doubles Profit Margins Over Isolated Pilots

    McKinsey Study Finds Scaling AI Across Functions Doubles Profit Margins Over Isolated Pilots

    McKinsey & Company has released a report highlighting a significant performance gap between companies that scale artificial intelligence across their enterprise and those that limit AI to isolated pilots. The study, which surveyed 1,000 senior and midlevel executives across 696 manufacturing and service-sector businesses, reveals that while nearly 90% of organizations are experimenting with AI, only 7% have successfully scaled it across the entire enterprise.

    Rahul Shahani, McKinsey Partner and leader of the firm’s Manufacturing and Supply Chain Practice in North America, explains that the full value of AI is realized not through experimentation alone, but through deep integration into core operational processes. Companies with AI embedded across multiple functions generate nearly double the profit margins of peers using AI in only a few departments. The three-year return on invested capital for these firms is more than five times higher.

    The report emphasizes that operational excellence is a crucial complement to AI deployment. Leading companies combine advanced AI tools with robust management systems, clear operating principles, and disciplined execution. A notable example is Siemens’ Nanjing facility in China, a World Economic Forum Global Lighthouse Factory. By integrating digital twin capabilities with broader operational improvements, the site significantly increased throughput. The facility first tightened its operating backbone—integrating a manufacturing operations management system to govern data flows between virtual models and physical assets—before scaling the technology.

    McKinsey’s findings underscore that technology alone is not enough; the operating model around it is equally important. Companies that have built advanced technology into their operational excellence achieve higher productivity increases than those relying primarily on manual or analogue systems. The report serves as a call to action for organizations to move beyond fragmented AI pilots and pursue enterprise-wide AI integration to capture substantial performance gains.