WhatsApp and Telegram have officially responded to the Indian government’s concerns regarding the safety of their username-based messaging features. The Ministry of Electronics and Information Technology (MeitY) had issued notices to the platforms, seeking details on how they plan to prevent identity impersonation and online fraud facilitated by the new username system. Signal, another messaging app, had not yet submitted its response by the deadline.
Government Scrutiny Intensifies on Username Features
MeitY sent notices to WhatsApp, Telegram, and Signal, asking them to explain the safety mechanisms integrated into their username systems. The government is particularly worried that allowing users to communicate via usernames instead of phone numbers could make it easier for fraudsters to impersonate individuals, launch phishing attacks, and carry out digital scams. WhatsApp received the notice on July 1, while Telegram and Signal were issued notices two days later. After discussions with officials, WhatsApp was granted a four-day extension and submitted its response. Telegram also met the deadline.
Meta Outlines Anti-Impersonation Measures
Meta, the parent company of WhatsApp, detailed its approach in the response. The company stated that the upcoming username feature includes multiple layers of protection to curb misuse. Accounts will be suspended or usernames revoked if there is evidence of impersonation or fraudulent activity. Additionally, usernames already associated with Facebook and Instagram accounts will be reserved for their rightful owners during the rollout. Usernames linked to verified accounts, public figures, celebrities, and government entities—along with look-alike variations—will remain exclusive to legitimate users to reduce the risk of identity fraud.
Privacy vs. Security: A Delicate Balance
While the username feature is designed to enhance user privacy by allowing people to communicate without sharing their phone numbers, the government believes that anonymity could create new challenges for law enforcement and cybercrime investigations if proper safeguards are not in place. This exchange represents the latest step in the government’s ongoing efforts to strengthen protections against online impersonation while balancing user privacy and platform innovation. MeitY is expected to review the submissions before deciding on the next course of action.