India’s Central Consumer Protection Authority (CCPA) has escalated its probe into Apple over alleged iPhone problems linked to iOS 18. The regulator ordered a detailed investigation on July 29 after receiving complaints about display and microphone failures, and it will now examine whether Apple unfairly shifted repair costs onto consumers.
What triggered the CCPA investigation?
The case began after users reported green, pink, and white lines appearing on iPhone screens following the iOS 18 update. Some affected owners said they had to pay for display replacements and other repairs. The CCPA noted that an iPhone 15 screen repair could cost around Rs. 27,900 — more than one-third of the handset’s retail price.
Warranty terms under scrutiny
Apple’s limited warranty covers hardware, while its software license excludes software defects. The investigation will assess whether that exclusion remains fair if Apple’s own update allegedly triggers device problems. The CCPA has said the complaints may involve consumer rights violations.
Apple defends iOS 18 and its warranty approach
Apple disputed the allegations, saying iOS 18 has no systemic problems in India and that it found no safety concerns linked to the update. In an August response, Apple noted that the case involved only 75 complaints and that about 11% of iPhones still ran iOS 18 by June 2026. The company also said users received information about software terms before installing the update.
Apple also cautioned against treating every software fault as a warranty breach, arguing that such rules could turn software providers into insurers against technological risks.
Potential outcomes
The investigation could lead to document requests, hearings, and a final regulatory report. If violations are established, Apple could face financial penalties, refunds, or changes to its business practices. Any changes to warranty terms could also set a significant consumer protection precedent.
Why it matters for India
The case comes as Apple expands its manufacturing footprint and market presence in India. The company’s iPhone share in India reached 9% last year, compared with 4% in 2022. The outcome could influence how software-related device failures receive warranty protection across India’s smartphone market.
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